Slovica Frequently Asked Questions

If you can't find question/answer similar to yours please contact us and we will be happy to help.

GENERAL INFORMATION

• Are members on the site screened?
• What is the difference between a standard and a gold member?
• Is my identity and personal information secure?

COST AND BILLING

• How much does it cost to register?
• How do I pay gold membership fee?
• Can I get a refund if I cancel my membership?
• Why was my credit card denied?

LOGIN PROBLEMS

• I lost my username or password, what do I do?
• How do I change my username/password?
• How do I change my email?

MEMBERSHIP ISSUES

• How do I become a member, and what types of membership are available?
• How do I search for members?
• How do I send message to members?
• How do I get message from other members?
• How do I block a member from contacting me?
• How do I send a member a compliment?
• How do I add a member to hotlist?

YOUR PROFILE

• Are profiles censored, and is there any limit to what I can put in my profile?
• How long does it take to have my profile approved?
• How do I temporarily turn off my profile?
• How do I permanently remove my profile and account?
• How do I update my profile?

EMAIL PROBLEMS

• I can't receive any emails from Slovica. Why?

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GENERAL INFORMATION

Are members on this site screened?
There is no way that we can do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any pain, damage or suffering arising from your use of this site. Please use your common sense and be careful about giving out personal information to people you meet on this site. You understand that your profile will be placed on the internet as a result of using this service and is subject to the risks normally associated with internet data exchange.

What is the difference between Free and Gold member?
Free Membership: users can use without any limitations basic features of the site:

• Communication system
• Search engine
• Events calendar and ticket booking
• Forum
• Chat
• Rating systems
• List of friends
• Personal polls
• Password protected personal photos
• Automatic matchmaking system
• Personal tracking and statistics
• and some other small utilities...

Gold Membership, for those who have paid by subscribing. Gold members additionally to basic features get the full benefit of the site:

• Audio and video self-presentations
• Personal Gallery for your photos, MP3s and video
• Personal Blog
• Personal Guest-book
• Creation of events with control of tickets booking
• and more...

Is my private information and identity secure?
Yes it is very secure. There is no way that anyone else can come across your private information on our site. We even insist that you do not publicly disclose any private information, (such as family name, address, phone number etc.) about you on the site.

COST AND BILLING

How much does it cost to register?
Standard membership registration is completely FREE. However, Gold Membership has a monthly fee of $10 USD. 

How do I pay gold membership fee?
Credit Card via PayPal online transaction processor.

Can I get a refund if I cancel my membership?
All payments already made are non-refundable. The upgrade fee is non-refundable since it gives you immediate access to all site's features.

Why was my credit card denied?
There are many reasons why an order comes back denied by your financial institution. Most common are:

• Insufficient funds available
• Your card has expired
• Your billing address does not match the card statement
• CVV/CVV2 (card verification value) number incorrect or incomplete

LOGIN PROBLEMS

I lost my username or password, what do I do?
You can retrieve your login information by entering your email address that you have used for registration on MEMBER LOGIN page.

How do I change my username/password?
Log into the site using your username and password. Click on the "My Profile" and scroll down to where your password is. Enter your new password in the appropriate box and click on the "Save Changes" button at the bottom of the page.

How do I change my email?
Log into the site using your Username and password. Click on the "My Profile" and scroll down to where your email address is. Enter your new email address in the appropriate box and click on the "Save Changes" button at the bottom of the page.
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MEMBERSHIP ISSUES

How do I become a member, and what types of membership are available?
You become a member by filling in our registration form on our web site. Basically, we offer 2 types of membership:

• Free Membership: users can use without any limitations basic features of the site:
  • Communication system
  • Search engine
  • Events calendar and ticket booking
  • Forum
  • Chat
  • Rating systems
  • List of friends
  • Personal polls
  • Password protected personal photos
  • Automatic matchmaking system
  • Personal tracking and statistics
  • and some other small utilities...
• Gold Membership, for those who have paid by subscribing. Gold members additionally to basic features get the full benefit of the site:
  • Audio and video self-presentations
  • Personal Gallery for your photos, MP3s and video
  • Personal Blog
  • Personal Guest-book
  • Creation of events with control of tickets booking
  • and more...

How do I search for members?
There are many ways to search members such as username, member id, zip code, age or extended search preferences.

How do I send message to members?
Just click "Send a message" on a member's page.

How do I get message from other members?
Slovica uses a sophisticated emailing system. When you get mail, it goes into your mailbox on Slovica, and you are also automatically notified in your private email address. The sender does not get to see your private email address. This will present you with a link back to Slovica, where you can then log in as usual to read your mail.

How do I block a member from contacting me?
You have to be logged in to members area. Search the member you want to block. When the member's detail appears, click on "View Profile". When the next page appears, click on "Block Member".

How do I send a member a compliment?
You have to be logged in to members area. Search the member you want to compliment and click on "Send a Compliment" on a member's page menu.

How do I add a member to hotlist?
You have to be logged in to members area. Search the member you want to add to your Hot List and click on "Hot List" link on a member's page menu.

YOUR PROFILE

Are profiles censored, and is there any limit to what I can put in my profile?
Slovica team approves all members profiles if they comply to our Terms and Conditions.

How long does it take to have my profile approved?
It usually takes 1-2 days to have your profile approved, depending on how many people sign up each day. Please note: we do not approve profiles without a real photo.

How do I temporarily turn off my profile?
Log into the site using your Username and password. Click on the "My Profile" and click on the "Suspend account" link at the top of the page.

How do I permanently remove my profile and account?
To permanently delete your profile, please click here to contact our customer service.

How do I update my profile?
To update your profile, please follow these steps: Log into the site using your username and password. Click on the "My Profile" under My Menu to the top left hand side of the page. Make all necessary changes and then scroll to the bottom of the page and click "Save Changes".

EMAIL PROBLEMS

I can't receive any emails from Slovica. Why?
We send three types of emails to our members' email addresses. First, a confirmation email is sent to a new member's email address he/she provides during registration. Second, when a member receives chat messages or other interactive communication messages in the members' area, a notification message will be sent to that member's email address. Third, occasionally, we send promotional messages to our members' email addresses.

Some members noted that they didn't receive our notification messages in their inboxes. We encourage you to check your bulk mail, spam folder, or junk mail folder to see if your anti-spam filters have incorrectly sorted your confirmation or notification emails there.

Here are some steps to take to fix spam blocking and email filtering issues:

To ensure to receive your confirmation or notification emails from us, please add no-reply@slovica.com and other blocked email addresses @slovica.com to your approved sender addresses list in your spam filter for most web-based email programs. Specific steps are listed below for a few of the largest email providers.
If you use spam filtering or bulk mail software, we encourage you to place the address no-reply@slovica.com and other blocked email addresses @slovica.com in your approved sender or friends addresses list. By telling your filtering software to allow emails with this address through you ensure that you will not miss any confirmation or notification emails from Slovica.

• MSN Hotmail: Select "Options" and then "Junk email Protection" and add no-reply@slovica.com and other blocked email addresses @slovica.com to your Safe List.
• Yahoo Mail: If spam is not a problem for you, you may want to turn off SpamGuard under Mail Options. If you use SpamGuard, check your bulk mail folder regularly to ensure important messages are not mistakenly filtered. Click the "addresses" button, then select "Add Contact" and save no-reply@slovica.com and other blocked email addresses @slovica.com to your contacts list.
• Gmail by Google: Go to your Spam folder and check the box next to the message you want to approve, then click on the "Not Spam" button at the top of the page.
• Other ISP's: Some ISP's enable spam filters that you can turn off or tune to your preferences. Check your ISP's Web site or contact their technical support team if you believe you are missing messages from Slovica or any other email subscriptions.
• Other Email Software: Check your email software options or settings screen to see if you can add no-reply@slovica.com and other blocked email addresses @slovica.com to "white list" or "safe list" of senders that are never filtered. Alternatively, there may be a folder where suspected spam is moved. You should check there regularly to ensure important messages, such as Slovica mailings, are not mistakenly filtered.